Effective as of May 25, 2018
Information We Collect
Information Related to Your Interaction with Beebole and the Offerings
Registration and Contact Information. We collect information about you when you (a) register to use the Services and (b) otherwise provide contact information to us via email, mail, or through our Offerings. This information you provide may include your username, first and last name, email address, mailing address or phone number.
Payment Information. When you purchase the Services, we will also collect transaction information, which may include your credit card information, billing and mailing address, and other payment-related information (“Payment Information”). We describe how Payment Information may be collected and processed in Section 4.
You may submit various types of information and data into the Services for hosting and processing purposes (“Customer Data”). Customer Data may include, without limitation, (a) personal information such as names, email addresses and phone numbers of your employees, contractors and end user customers (“People”), which may be input into the Services by you or collected by the Services using our import feature or API, and (b) information recorded by the People using the Services.
We will only use, disclose and otherwise process Customer Data for the purposes set forth in your agreement with us for the provisioning of the Services (“Customer Agreement”).
How We Use the Information We Collect
We use your information in the following ways:
To provide, maintain and improve the Offerings and our other products and services, including to operate certain features and functionality of the Offerings (for example, by remembering your information so that you will not have to re-enter it during this or subsequent visits);
To process your inquiries and otherwise deliver customer service;
To process your payments. We share and use Payment Information as described in Section 4 (Payment Information);
To control unauthorized use or abuse of the Offerings and our other products and services, or otherwise detect, investigate or prevent activities that may violate our policies or be illegal;
To analyze trends, administer or optimize the Offerings, monitor usage or traffic patterns (including to track users’ movements around the Offerings) and gather demographic information about our user base as a whole;
To communicate directly with you, including by sending you newsletters, promotions and special offers or information about new products and services. Your opt-out options for promotional communications are described in Section 6 (Your Controls and Choices); and
Sharing Your Information with Third Parties
We do not sell, trade, share or transfer your personal information to third parties except in the following limited circumstances:
We may share your personal information with third-party service providers to permit such parties to provide services that help us with our business activities, which may include assisting us with supporting or providing, maintaining and improving the features and functionality of the Offerings, among other things. For example, we may provide personal information to our service providers for direct support inside the Services or notifications of our product/service offerings;
We may share your personal information with third-party service providers to permit such parties to provide services that help us with our marketing. For example, we may provide personal information to our service providers to send you newsletter emails, if you gave us the consent to do so;
We may share your personal information when we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce a Customer Agreement, including investigation of potential violations thereof, or (c) protect against imminent harm to our rights, property or safety, or that of our users or the public as required or permitted by law; We may share your personal information with third parties (including our service providers and government entities) to detect, prevent, or otherwise address fraud or security or technical issues;
We may share your personal information with our business partners who offer a service to you jointly with us, for example when running a cross-promotion;
We may share your Payment Information to process your payments, as further described in Section 4 (Payment Information);
We may share and/or transfer your personal information if we become involved in a merger, acquisition, bankruptcy, or any form of sale of some or all of our assets;
We may share your personal information with a third party if we have your consent to do so; and
We do NOT share your personal information with a third party for Advertising.
We may also share aggregated or anonymized information with third parties for other purposes. Such information does not identify you individually, but may include usage, viewing and technical information such as the types of Offerings our customers and users generally use, the configuration of their computers, and performance metrics related to the use of Offerings that we collected through our technology. If we are required under applicable law to treat such information as personal information, then we will only disclose it as described above. Otherwise we may disclose such information for any reason.
Beebole engages certain onward subprocessors that may process personal data submitted to BeeBole’s services. These subprocessors are listed below, and may be updated by Beebole from time to time:
Linode, LLC. We use Linode to host our Websites and Services (including Customer Data)
Google, Inc. We use Google Cloud service to (a) host logs of activities occurring in the Services (b) store files related to our audit trail feature and (c) keep backups of our Customer Data. Logs are kept during 90 days, backups are kept 30 days and audit trails are kept during 90 days unless otherwise requested by you through the Services.
Intercom, Inc. We use Intercom to support you through the messenger available on our Websites and Services or when you send us an email at firstname.lastname@example.org. We also use Intercom for product notifications.
Adyen. We use Adyen to process your payments, as further described in Section 4 (Payment Information);
ActiveCampaign, LLC. We use Active Campaign to send marketing emails such as newsletter emails.
Campaign Monitor. We use Campaign Monitor to send marketing emails such as newsletter emails.
When you make a purchase on the Offerings, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor Adyen. We never receive or store your full credit card information. Adyen commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Adyen may use your Payment Information in accordance with their own Terms & Conditions here: https://docs.adyen.com/legal/terms-conditions.
Other Access to or Disclosure of Your Information
Beebole posts a list of Customers and testimonials on the Websites, which contain information such as Customer names and titles. Beebole obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.
Your Controls and Choices
Opt-Outs. We may provide you with the opportunity to “opt-out” of having your personal information used for certain purposes when we ask for this information. If you decide to opt-out, we may not be able to provide certain features of the Offerings to you.
Communication Preferences. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included on such communications or on the Offerings. Please note, however, that you may be unable to opt-out of certain service-related communications.
How We Respond to Do Not Track Signals. Your Web browser may have a “do not track” setting which, when enabled, causes your browser to send a do not track HTTP header file or “signal” to each site you visit. At present, the Offerings do not respond to this type of signal.
Accessing and Updating Your Personal Information
When you use the Offerings, we make good faith efforts to provide you with access to your personal information upon your request and either provide you with the means to correct this information if it is inaccurate or to delete such information at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may access, review, correct, update, change or delete your information at any time. To do so, please contact us at email@example.com with your name and the information requested to be accessed, corrected or removed. Or, if you are using the Service, sign in to your account, go to your person page, and make the desired changes. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort (for instance, requests concerning information residing on backup tapes), jeopardize the privacy of others, would be extremely impractical, or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Please note that if you cease using the Service or we terminate your access to the Service in accordance with your Customer Agreement, you may no longer have the ability to access or update your information.
We may retain your information as necessary to support the Offerings, comply with our legal obligations or resolve disputes. Note that content you post may remain on the Offerings even if you cease using the Offerings or we terminate your access to the Offerings.
International Transfer of Information Collected
Customers Data are stored in Europe on a Linode server, while backups are stored in Europe through Google Cloud. Logs and audit trails are stored in the US through Google Cloud. Google has certified to the EU-U.S. and Swiss-U.S. Privacy Shield.
The security of your personal information is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with such information to provide products or services to you or in order to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect personal information about you. When you enter information, we encrypt that information in transit using industry-standard Transport Layer Security (TLS) encryption technology.