Back in April, I wrote a post about how important user feedbacks were to us. I mentioned the discovery of the Get Satisfaction service, which is in its own terms ‘a place where people can get the most from the products they use, and where companies are encouraged to get real with their customers.’ (See how it looks when applied to BeeBole).
The service is also a real open debate since companies cannot hide comments from customers nor censor them.
The Get Satisfaction team has recently added a ‘Help Center‘ functionality. It is an open-source PHP application that pushes the integration of their service in your company environment a little bit further, maximizing your possibilities to customize the look and feel.
All this made me very enthusiastic even more so because everything was free. Apparently this will however change and I have been told the pricing should become public in a month or so. This raises a question: ‘Why should a company pay for a tool that is not under its control?’.
