Tag Archives: user feedback

We Are Ready To Listen To Your Feedback

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As the first release of our application is getting closer, it was time for us to set up a nice tool to hear what you will have to say.

From now on, a feedback button will appear on the left of your screen on beebole.com and on this blog (as you might have already seen).

This button will also be part of our application and will allow you, at any time, to submit feedback such as ideas for new features, bugs you’ve found or just general thoughts on the application.

All those information will be centralized in a dedicated Feedback Forum

BeeBole team members will actively participate to this forum, commenting your feedback, upgrading the status of your ideas, … but also submitting the team ideas to your vote, …

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A Company Help Center In A Few Clicks

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Back in April, I wrote a post about how important user feedbacks were to us. I mentioned the discovery of the Get Satisfaction service, which is in its own terms ‘a place where people can get the most from the products they use, and where companies are encouraged to get real with their customers.’ (See how it looks when applied to BeeBole).

The service is also a real open debate since companies cannot hide comments from customers nor censor them.

The Get Satisfaction team has recently added a ‘Help Center‘ functionality. It is an open-source PHP application that pushes the integration of their service in your company environment a little bit further, maximizing your possibilities to customize the look and feel.

All this made me very enthusiastic even more so because everything was free.  Apparently this will however change and I have been told the pricing should become public in a month or so. This raises a question: ‘Why should a company pay for a tool that is not under its control?’.

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Thank you for your feedbacks !

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We are very pleased to say that, after the release of our first screens, we have received some really good feedbacks.

Some of you are enthusiasts, others have given a lot of good ideas that we are now analyzing and studying.

One downside reported by some of you was that the demo itself was not easy to understand.

We will work on a new demo including some of your comments and will present it in a more user friendly way where roles and functionality will be better described.

So, more to come very soon !

Don’t forget to subscribe to our newsletter on the BeeLit website.

Listening to Customers – Looking for Reviewers

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There is a simple truth in the software world, which is, there is no better person than the customer to define their needs. Of course, then, there are the developers that will try to translate this technically speaking. But it will never succeed if customers are not involved.

As a matter of fact, we believe in a participative model. We believe that listening to you at all time is the way to create the best solution for BeeLit.

We have already a few friends that will help us shape our solution but we are also looking for external reviewers. People we don’t know. People from other spheres that could be interested in using our tool in the future or just interested in helping us.

So, what are we looking for?

BeeLit is a solution designed to help freelancers and SME in administrative tasks such as Time tracking, Expenses management and Invoicing.

This tool is a perfect tool for any SME active in the services industry (IT consultants, Web designers, Lawyers, Architects, Engineers, Journalists, Consultants, and many more).

If you are among those or have any friend in such a company, preferably an SME or a freelancer, we will be very interested in listening to their feedbacks on our prototype screens.

Leave us a comment down here if you would like to help.

Thank you.

How To Get Users Feedback

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Getting your feedback is and will be an important point for us. It is not only about correcting bugs. It is also about listening to customers needs, create a real dialogue between users and us, or simply between users.

The first idea was to see how we could use an application such as Facebook and its groups to create a community around BeeBole and BeeLit. The problem is that with Facebook, you can create a community but you get a lot more than that. The product is great but I often surprised myself spending too much time with funny applications compared to the time I had spent on what I was looking for at the first place. So, let’s say I have a focus issue with Facebook that is shared among my friends as well.

Then we came across Get Satisfaction, a new service offered on the Internet that did what we were looking for. A few others such as Complaints.com and PlanetFeedback give the same service but Get Satisfaction is the only one without ads.

Once the environment for BeeBole was set up, I seem to have made a mistake and had to take contact with the support. What a surprise ! Two minutes later, I had a first answer from their Community Manager, Eric Suesz, and just after a new email from their CCO and co-founder Amy Muller.

The problem was of course directly solved, the service after tests is great, well thank you Get Satisfaction, you have a new fan.